Contact us

Please contact us if you have any comments relating to the work of the APC or if you wish to make any comments or suggestions relating to our website.

We are in the process of developing a contacts database, so that we can contact people who wish to participate in any future public consultations we may initiate. If you would like your details to be included in this database, please email or write to the APC secretariat with your full name and your address or email address.

The APC secretariat can be contacted by:

• emailing apc.secretariat@homeoffice.gsi.gov.uk
• writing to:
  Animal Procedures Committee
  3rd floor
  Seacole SW Quarter
  2 Marsham Street
  London
  SW1P 4DF
• telephoning:
  +44 020 7035 4776
• faxing:
  +44 020 7035 1135

Complaints

Staff in the APC are committed to providing you with an efficient and courteous service, but it is inevitable that things will go wrong occasionally. Let us know when this happens so that we can put matters right as soon as possible. Equally, if you have any suggestions about how we might improve our service generally, we will be happy to listen. Please contact:

APC secretariat
3rd floor
Seacole SW
2 Marsham Street
London SW1P 4DF

Our complaints procedures are solely designed to look into matters when someone is dissatisfied about the way in which a service has been delivered, such as rudeness on the telephone or delays in replying to correspondence. They do not cover disagreements about government policy or legislation. So if you are unhappy about an aspect of legislation or a policy decision, whether it be in general terms or concerning an individual case, you will need to ask someone to take this up for you. Your local MP, a solicitor or your local Citizen’s Advice Bureau are good starting points.

If you have approached the Home Office with a general enquiry, then the chances are that it will have been handled by the direct communications unit of the communication directorate. If you are unhappy with the service given, then please contact the direct communications unit to see our service standards and complaints procedure. For general complaints please write to:

Home Office
2 Marsham Street
London SW1P 4DF
Tel: 020 7035 4848
Fax: 020 7035 4745
Email: public.enquiries@homeoffice.gsi.gov.uk

What to do if you are unhappy with the reply to your complaint

If you are dissatisfied with the reply to your complaint, or the way in which it was dealt, it is open to you to take up the matter with the Parliamentary Commissioner for Administration – the Ombudsman – who will investigate your case: http://www.ombudsman.org.uk/