Purpose and principles

Our purpose is to provide accurate and secure records of key events and trusted passport services.

We will deliver our purpose by embedding the following principles in everything we do.

Trusted and secure

We will maintain our high standards of integrity and reliability across all our products, services and the data we hold.

Customer service

We are proud of the service we provide to customers and will deliver a modern and affordable service that meets the needs of today’s society.

Operational focus

We will create a more efficient and connected organisation with operational excellence at its core.

People

We value the contribution of all our people, treat them with respect and will support them through change.

Cost

We will deliver demonstrable value for fee-payers and reduce our burden on the taxpayer.

We are committed to promoting equality, fairness and respect amongst our customers, staff and partners, whilst maintaining our high customer service standards.

Find out more about our structure.