Contact us

We welcome your enquiries and comments. If you can't find what you need on either this website or on Directgov, you can contact us by telephone or use one of our contact forms.

Passports

For passport advice, call 0300 222 0000.
The line is open from 8am - 8pm Monday to Friday, and from 9am - 5.30pm weekends and public holidays.
Calls to 0300 numbers are charged at your network provider's standard national rate.

You can contact us by email using the Identity and Passport Service passport enquiries form.

Birth, death, marriage certificates

For advice on birth, marriage and death certificates, the General Register Office's main telephone advice number is +44 (0)300 123 1837.
It is open  Monday to Friday 8am - 8pm, or Saturday 9am - 4pm.

Applying for a passport when you're overseas

If you are outside the UK and wish to apply for a British passport, your application cannot be processed in our UK centres and must instead be submitted to our overseas service provider, the Foreign and Commonwealth Office.

To apply for a new British passport or to renew your British passport while you're resident abroad, you must contact a regional passport processing centre. Each regional processing centre processes applications from certain countries.

To find which centre will process your application, follow the link below to the 'Passports' section of the Foreign and Commonwealth Office website. Select the country you're in from the A to Z listing to get contact details of the regional processing centre and information on how to apply for your passport.

General enquiries

If you have a general enquiry, please use our Identity and Passport Service general enquiries form.

Complaints

If you are not satisfied with the service you received from the Identity and Passport Service, when:

• applying for a passport
• dealing with the General Register Office

you can make a complaint by phone or email, or in writing.

Press enquiries

This service is for members of the media only. The Home Office press office handles all media enquiries for the Identity and Passport Service.
The press office can be contacted on 020 7035 3535.
Please note that this number is for journalists' enquiries only.

Careers with IPS

Jobs at IPS and other Home Office vacancies can be found on the Civil Service Jobs board