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Good practice models and guidance for the internet industry on Chat Services, Instant Messaging (IM) and Web Based Services

This document sets out a series of models of good practice for the provision of different kinds of internet services by a range of companies and organisations who are active in the online world.

It is intended primarily as a guide to commercial or other organisations, or individuals, who are already providing online services or are considering doing so in the future. As a public document, it will also be of interest to internet users.

Date: Mon Dec 23 15:13:37 GMT 2002

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